Community Outreach Policy
Owing to the COVID-19 Shelter-in-place order, City staff has been working with applicants on different digital and online strategies to obtain input/feedback from the community for several development projects in the pipeline.
The City projects under Land Use category has information on ongoing projects. Click link here for more information
The outreach requirement varies by the project type, scale and complexity. Please work with your project planner to determine the right radius of outreach based on your project category.
Some applicants have used third party digital engagement platforms such as Courbanize.com, redpen.io, Survey Monkey, etc. to reach as many community members as possible. This agreement to use third party digital platforms will be discussed with the project planner during the first round of review.
Besides the standard requirement of outreach, some projects may be required to perform additional outreach efforts, based on complexity of project.
Contact Information
1960 Tate Street
East Palo Alto, CA 94303
Ph: 650-853-3189
Email: planning@cityofepa.org
Counter Hours
Monday, Tuesday, Thursday 9:00am - 3:45pm (Closed 12:00pm - 1:00pm) Wednesday and Friday virtually and by appointment only
(Please note in order to allow for processing time, the last walk-ins for service are at 11:45 am and 3:45 pm)
Counter staff will be available virtually and by appointment only on Wednesday and Fridays. Staff can be reached at any time and appointments can be made by emailing staff at planning@cityofepa.org or via this link. Planning staff will continue to respond to emails by the following day or the following Monday for inquiries received on Friday.
In the case of more urgent issues or questions tied directly to an existing project, please contact the project planner or call the mainline (650-853-3189) to be routed to the project planner. We thank you for your patience and understanding.
Note: Please drop off all payments/checks attached with relevant application forms in addition to emailing us a copy. Application forms must be attached. Checks without forms attached will not be processed.
All payment for projects will be required to be paid by a check made out to "City of East Palo Alto"
This check will be attached to the planning permit application form and dropped off at a no-contact Drop Box at the address listed above.